Frequently Asked Questions: The Luxury Hotel Monaco in Old Town Alexandria, VA

	Hotel Reservations Hotel Reservations Modify/Cancel Air/Car/Hotel Government Per Diem AAA Members Gift Certificates Frequently Asked Questions Specials and Packages Hotel Packages Seasonal Promotions Rooms and Suites Services and Amenities Hotel Services Fitness Center + Pool In Room Spa Services Global Business Program Kimpton Kids EarthCare: Our Eco Program Kimpton Cares: Social Responsibility Shop the Kimpton Style Catalog Frequently Asked Questions Meetings and Events Meetings Overview Photos Floorplans Menus and Dining Weddings Social Events Promotions Keep It Green Jackson 20 Concierge Pet Friendly Media Buzz The Story	Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a Pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in is at 3pm, check out is at 12 noon. Question Do you allow smoking on property? In the rooms? Answer Our hotel is completely non-smoking. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes, we do. The fitness center includes cardio vascular machines, a weight resistance core machine and a bench with free weights. Yoga mats and accessories as well as balance balls are also available. The fitness center is open 24 hours and is accessible with a guestroom key. There are men's and women's showering facilities. Question Do you offer room service? What are the hours? Answer We offer in-room dining 24 hours a day, with a limited overnight menu beginning at 11pm. Question Do you have a business center? Answer Our business center is equipped with computers that feature both Macintosh and Windows operating systems. There is a fee for using the computers and printers. Question Do you have a pool? Answer Yes we do. There is an indoor pool located on the third floor. Question Do you have a spa? What are the hours? Answer The hotel doesn't have a spa, but we offer In Room Spa services. Please contact the front desk to set up appointments or see our In Room Spa page for more information. If you wish for additional services beyond our in-room spa treatments, the front office team can assist with reservations at our neighboring full service Lorien Spa. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page Question Do you offer free shuttle service from the airport? Answer We do offer a complimentary shuttle service. Please contact the concierge for transportation assistance. Transportation between the Hotel Monaco Alexandria and Reagan National Airport is available daily from 7:00am until 10:30pm. Shuttles leave the hotel for departing flights every hour on the hour from 7:00am until 10:00pm. Shuttles pick up arriving guests from the airport every hour on the half hour from 7:30am until 10:30pm. This service is available by request only. Hotel shuttles do not run a continuous route. Please contact the hotel upon your arrival at the airport and we will make arrangements to pick you up at the next scheduled time. Question What are your cross streets? Answer The hotel is located on King Street, and the cross streets are Pitt and Royal. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Valet parking is available 24 hours a day, but is not included in the room rate. Overnight parking is available for $24 per night and hourly parking is also available. Oversized vehicles are $30 per night off property. Taxes additional. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Yes, some of our rooms can accommodate cribs or rollaway beds. There is a $15 per night rental fee for rollaways. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer If you made a reservation using a non Kimpton website please contact your service provider directly to make modifications to your reservation. Question What is your cancellation/deposit policy? Answer Reservations booked at the Best Available Rate have a 24 hour prior to arrival cancellation policy. You must cancel by 6 PM the day prior to arrival to avoid penalty. For all other reservations please check with the booking provider for details on the cancellation/deposit policies. Question Is my ID/passport required at check in? Answer We do require presentation of a valid government-issued identification at the time of check-in. Question What age do kids stay for free? Answer Children under the age of 17 stay for free. Question Do you have connecting rooms? Answer We do have a limited number of connecting rooms. Connecting rooms must be requested in advance and cannot be guaranteed. Question Do you have ADA rooms? Answer Yes, the hotel has ADA rooms; some ADA rooms have a tub and others a roll-in shower. Please specify any special requests at the time of booking or during check in so that we may make your stay more comfortable. Question Do you have an early departure fee? Answer We do. An Early Departure Fee of $100 may be applied if you check out before your scheduled departure date. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Jackson 20 serves American Cuisine, and reservations are recommended. Please call 703.842.2790. Breakfast is served Monday – Friday 7:30 am to 11 am; lunch is served Monday – Friday 11 am to 4 pm; dinner is served daily 5 pm to 10:30 pm; and brunch is served on the weekends 8 am to 3:30 pm. Holiday hours may vary. Accounting Question I have questions about my bill. Who do I call? Answer Feel free to contact accounts receivable at 703.842.2752. We'll be happy to help you. Question What forms of payment are accepted to pay for my room? Answer A valid credit card is required to check into the hotel. Payments in cash, by credit card, or travelers check are accepted at check out. Personal checks are not accepted. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer The hotel is pet friendly, and there are no pet restrictions. We do request that you complete a pet form during registration and that you keep your pet caged or out of the room during housekeeping service. Pet owners are responsible for any additional cleaning or damage fees. If you miss your pet or would like some company, Hotel Monaco Alexandria can lend you a goldfish during your stay. Please inquire at the front desk. Question Do you have pet free rooms for those with allergies? Answer You may request a pet free room. Question Do you have pet sitting or dog walking services? Answer Our front desk staff will be happy to arrange for-hire pet services, including but not limited to pet sitting, dog walking, and pet spa services. Question How far do you have to walk to take your pet out? Answer The closest dog walking park is by the waterfront; our front desk staff can assist you with a map and directions. The City of Alexandria requires all owners to curb their pets. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 703.549.6080. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a question? Contact Us